Category · customer service and help desk software · sampled 4 Sep
89%of answers named
Freshdesk
Freshdesk
We asked 3 questions about customer service and help desk software. 12 brands were named across 9 answers.
Sampled via API across 3 models, not the consumer apps. Every answer is stored word for word with its date. We sample AI answers, we do not rank them.
| Freshdesk | 8 of 9 | 89% |
|---|---|---|
| Help Scout | 6 of 9 | 67% |
| Intercom | 5 of 9 | 56% |
| Zendesk | 5 of 9 | 56% |
| HubSpot Service Hub | 3 of 9 | 33% |
| Zoho Desk | 3 of 9 | 33% |
| Crisp | 2 of 9 | 22% |
| Front | 2 of 9 | 22% |
| Gorgias | 2 of 9 | 22% |
| Jira Service Management | 2 of 9 | 22% |
| Groove | 1 of 9 | 11% |
| Hiver | 1 of 9 | 11% |
One answer, word for word
“Freshdesk — Strong value for the price. Easy to set up, good automation, omnichannel support, and less expensive than Zendesk for many teams.”
The questions we asked · 3 of them
A buyer types one of these, and the assistant names 3 or 4 brands.
- 01best customer service software for a growing SaaS company
- 02help desk tool with shared inbox and knowledge base for small teams
- 03Zendesk alternatives for affordable customer support management
A pass runs 10 questions like these, every week for 4 weeks, and writes 3 named tasks from the answers where a competitor was named instead of you.
Not on this list? Find out where you stand in a minute or two.
One free scan: 3 questions, 3 models, 9 answers, your score and the first task. No card, no call.