Category · customer satisfaction survey software for support teams and helpdesks · sampled 2 Sep
100%of answers named
Delighted
Delighted
We asked 3 questions about customer satisfaction survey software for support teams and helpdesks. 21 brands were named across 9 answers.
Sampled via API across 3 models, not the consumer apps. Every answer is stored word for word with its date. We sample AI answers, we do not rank them.
| Delighted | 9 of 9 | 100% |
|---|---|---|
| Zendesk | 6 of 9 | 67% |
| Intercom | 5 of 9 | 56% |
| Nicereply | 5 of 9 | 56% |
| Survicate | 4 of 9 | 44% |
| SurveySparrow | 3 of 9 | 33% |
| Typeform | 3 of 9 | 33% |
| AskNicely | 2 of 9 | 22% |
| Qualtrics | 2 of 9 | 22% |
| Zonka Feedback | 2 of 9 | 22% |
| CustomerGauge | 1 of 9 | 11% |
| Freshdesk | 1 of 9 | 11% |
9 more brands were named once or twice.
One answer, word for word
“Delighted — Strong for both NPS and CSAT, very easy to deploy, and has solid Zendesk and Intercom integrations. Best if you want something simple and reliable.”
The questions we asked · 3 of them
A buyer types one of these, and the assistant names 3 or 4 brands.
- 01CSAT and NPS tool that integrates with Zendesk and Intercom
- 02best customer satisfaction survey software for support teams
- 03Pendo alternatives for post-support customer feedback and helpdesk surveys
A pass runs 10 questions like these, every week for 4 weeks, and writes 3 named tasks from the answers where a competitor was named instead of you.
Not on this list? Find out where you stand in a minute.
One free scan: 3 questions, 3 models, 9 answers, your score and the first task. No card, no call.